IT Support Analyst

Location: Onsite in Springfield, Missouri; remote work is not an option

Company

hirify.global Auto Parts is a growing retail organization with a promote-from-within career philosophy.

What you will do

• Provide hardware, software, and end-user support according to documented procedures and service-level targets.
• Troubleshoot incidents involving computer systems, servers, software, point-of-sale hardware, store operations, telephony, and LAN/WAN networks.
• Perform initial fault isolation and propose resolutions for approval by senior colleagues.
• Create, update, curate, and publish knowledge-base documentation and departmental records.
• Support internal clients, manage data and departmental systems, and complete standard purchasing, budgeting, time, and expense activities.
• Work assigned schedules and maintain knowledge of relevant policies, regulations, technology, and industry practices.

Requirements

• Previous service desk or hirify.global support desk experience.
• Basic experience with office or operational systems, typically 4–6 months.
• Bachelor's degree or equivalent education.
• Advanced technical and computer knowledge with the ability to analyze problems and implement logical solutions.
• Strong interpersonal, written, verbal, phone, and customer service skills.
• Ability to work independently and in a group setting.

Nice to have

• Knowledge of TCP/IP networking fundamentals, operating systems, software configuration, databases, and standard office systems.
• CompTIA Linux+ certification.
• Bilingual written and verbal communication skills.

Culture & Benefits

• Competitive wages and paid time off.
• Stock purchase plan and 401(k) with employer contributions starting on day one.
• Medical, dental, and vision insurance with an optional FSA.
• Health and wellbeing programs and tuition assistance.
• Career growth opportunities and a promote-from-within philosophy.