Customer Support Analyst II (Healthcare)

Location: Office location or remote within the USA. The role requires 8-hour shifts scheduled within 5:00 a.m.–6:00 p.m. Mountain Time, rotating weekend and holiday on-call coverage, and up to 20% annual travel.

Salary: $21.63–$26.92 per hour.

Company

hirify.global provides cloud-based healthcare supply chain technology, business automation, data exchange, analytics, and services for healthcare providers, manufacturers, and distributors.

What you will do

• Serve as a primary customer contact through telephone, email, and the hirify.global Community Web Portal.
• Answer questions and troubleshoot system, product, and connectivity issues.
• Record customer information, issues, and solutions in Salesforce.
• Use and improve the Customer Support Knowledge Base with symptom and resolution information.
• Collaborate with peers and other departments to resolve and escalate complex problems.
• Provide assistance and mentorship to CSA-I analysts.

Requirements

• Bachelor’s degree in computer systems or a related business, scientific, technical, or engineering discipline, a relevant technical certification, or more than one year of solid customer-support experience with ISPs, ASPs, software, or business applications.
• Strong technical troubleshooting and problem-solving skills across multiple platforms and proprietary products.
• Understanding of information system components, including databases, user interfaces, inter-application communication, and processing logic.
• Excellent verbal, written, and electronic communication skills with a strong customer-service focus.
• Ability to self-direct, organize work within deadlines, and work effectively in a fast-paced collaborative environment.
• Must be able to work within the stated Mountain Time schedule, participate in rotating weekend and holiday on-call support, and travel up to 20% annually.

Nice to have

• Healthcare or supply chain experience.
• Efficiency, attention to detail, initiative, accountability, and a process-driven approach.
• Professional call-handling and collaborative problem-solving skills.

Culture & Benefits

• Collaborative environment with opportunities to work across teams and departments.
• Health, vision, dental, accident, and life insurance.
• 401(k) matching and paid time off.
• Education reimbursement.
• Dynamic customer support environment with opportunities for self-directed improvement.