Sales Operation Specialist-Lead Management

Location: Tempe, Arizona, United States; hybrid schedule with 3 days onsite and 2 days remote

Salary: $40–$45 per hour

Company

hirify.global is providing a 12+ month W-2 contract engagement with the possibility of extension or conversion to a full-time role.

What you will do

• Assign inbound and outbound sales leads to Sales Consultants according to distribution rules and business priorities.
• Monitor lead queues, aging leads, service levels, workload balance, and timely follow-up.
• Maintain assignment records, audit lead data, and resolve distribution discrepancies.
• Partner with Sales Managers, Sales Consultants, and Operations teams on staffing changes, performance initiatives, and territory alignment.
• Create and distribute lead management reports and dashboards.
• Identify process gaps and support sales operations, reporting, and process improvement projects.

Requirements

• High school diploma or equivalent.
• At least 1 year of experience in sales support, operations, customer service, or a related area.
• Proficiency in Microsoft Excel and Microsoft Office applications.
• Strong organization, prioritization, time management, attention to detail, and data accuracy.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent written and verbal communication skills.

Nice to have

• Experience in lead management, sales operations, or contact center environments.
• Experience with CRM systems, especially Salesforce, lead databases, and reporting tools.
• Knowledge of merchant services, financial services, or sales processes.
• Experience creating reports and analyzing performance metrics.

Culture & Benefits

• W-2 contract engagement lasting 12+ months, with potential extension or conversion to full-time employment.
• Full-time consultants have access to medical, dental, vision, and 401(k) contributions.
• Benefits include PTO, sick leave, and other benefits required by applicable state or local regulations.
• Work includes collaboration with sales leadership, agents, and operations teams.