Strategic Customer Success Manager (SaaS)

Location: United States; ability to travel from time to time as required

Company

hirify.global is a global video technology company whose products support live, on-demand, and real-time video experiences, including PathFactory, a content intelligence platform for B2B organizations.

What you will do

• Develop customized strategies for large, complex enterprise accounts and align PathFactory solutions with broader business goals.
• Build trusted relationships with executives and stakeholders across marketing, IT, sales enablement, and related functions.
• Lead strategic check-ins, monitor account health and usage metrics, and drive adoption and value realization.
• Identify retention, organic growth, cross-sell, and expansion opportunities across PathFactory and hirify.global solutions.
• Collaborate with Account Executives and cross-functional teams on strategic sales and customer growth motions.
• Provide expert advice on industry trends, best practices, and tailored use cases for multinational organizations.

Requirements

• 5+ years of experience in enterprise customer success and/or selling roles.
• Proven success driving customer engagement and retention in a SaaS environment.
• Experience working with senior executives, marketing leaders, and IT departments.
• Strong problem-solving skills and the ability to manage multiple stakeholders in complex organizations.
• Experience managing 20+ accounts and meeting retention and organic growth quotas.
• Experience with pipeline management, forecasting, short-term sales processes, and Fortune 500 customers.

Nice to have

• Familiarity with the MarTech industry and enterprise technology.
• Experience working with large, multinational organizations.

Culture & Benefits

• Hybrid work model and flexible working environment.
• Collaborative culture where employees are encouraged to contribute ideas.
• Opportunities for professional growth across a broad product portfolio.
• Global organization with offices in New York, London, Singapore, and Tel Aviv.