Service Manager (Packaging Machinery)

Location: Waukesha, Wisconsin, United States; domestic and international travel may be required.

Company

hirify.global provides packaging solutions and machinery for food, beverage, pharmaceutical, personal care, household, and industrial goods manufacturers. Its Federal business line specializes in high-speed rotary and inline liquid filling and capping equipment.

What you will do

• Prioritize, schedule, and assign work to field service technicians to deliver effective customer support.
• Supervise and train field service technicians on Federal machinery, installations, integrations, repairs, troubleshooting, and customer training.
• Provide direct technical support to customers and end users, including service scheduling, equipment rebuilds, upgrades, and problem resolution.
• Analyze warranty complaints, identify trends, and coordinate root-cause analysis and corrective actions with cross-functional teams.
• Develop and monitor service metrics and key performance indicators to improve service quality and customer satisfaction.
• Support sales, engineering, operations, and accounting teams with technical expertise and prepare equipment status and trip reports.

Requirements

• Bachelor’s degree in a technical discipline such as engineering, or five years of comparable experience; packaging industry experience is preferred.
• At least four years of experience in customer service, engineering, or production, with an understanding of industrial machinery.
• Working knowledge of mechanical and electrical technical applications.
• Strong verbal, written, presentation, interpersonal, and time-management skills.
• Good computer skills and high proficiency in Microsoft Office, including Word and Excel.
• Ability to work in the United States; employment eligibility is verified through E-Verify.

Culture & Benefits

• Open, communicative environment that encourages individual initiative.
• Medical and dental programs, life insurance, paid time off, retirement savings with company match, and a wellness program.
• Benefits eligibility begins on the first day of employment.
• Opportunities for career growth within a growing global packaging organization.