Customer Support Representative (Customer Support)

Location: Remote from Colombia, Mexico, Costa Rica, Jamaica, or the Dominican Republic; working hours aligned with EST.

Company

hirify.global is the hiring company for this remote customer support position.

What you will do

• Handle incoming customer support and receptionist calls, transfer calls, and make client announcements when needed.
• Respond to client questions through phone and email and follow up to ensure timely resolution.
• Conduct client intakes, collect accurate information, and maintain confidentiality.
• Manage calendars, schedule appointments and meetings, and coordinate confirmations and rescheduling.
• Prepare basic reports, track tasks and follow-ups, and maintain accurate records and documentation.
• Provide general administrative support for daily team workflows.

Requirements

• Previous experience in customer service, reception, or a similar role.
• High school diploma or equivalent.
• Valid HIPAA certification is required.
• Full bilingual proficiency in English and Spanish is required.
• Strong knowledge of HIPAA, confidentiality, and patient privacy requirements.
• Proficiency with Microsoft 365, Outlook, Word, Excel, Google Calendar, and Gmail.
• Strong organization, multitasking, communication, and attention-to-detail skills.
• Ability to work EST hours and maintain a reliable internet connection with a professional remote-work setup.

Culture & Benefits

• Fully remote work arrangement.
• Client-facing work focused on professional, reliable, and welcoming communication.
• Responsibilities require careful handling of confidential and sensitive information.
• Fast-paced work involving multiple priorities and changing client needs.

Hiring process

• Initial recruiter screening.
• Client interview.
• Offer stage.