Medical Customer Support & Administrative Assistant (Healthcare AI)

Location: Remote from the Philippines or South Africa

Salary: $600–$800 per month

Company

hirify.global is an innovative healthcare AI startup developing technology products for healthcare professionals and organizations.

What you will do

• Manage day-to-day customer support communication primarily through email.
• Respond to customer questions, requests, and product-related issues in a timely, professional manner.
• Communicate with hospitals, clinics, physicians, nurses, and clinical teams.
• Escalate complex product or technical issues to the appropriate team members.
• Coordinate schedules and appointments, maintain organized records, and support administrative tasks.
• Work with the Head of Product and wider team using tools such as Slack and Notion.

Requirements

• Previous experience in healthcare administration, medical reception, clinical administration, medical customer support, or a similar environment.
• Training or practical knowledge of medical terminology is essential.
• Excellent written English and strong written communication skills.
• Strong attention to detail, organizational skills, and the ability to manage multiple priorities independently.
• Professional email communication skills with healthcare professionals and the ability to understand issues and take appropriate action.
• Strong computer literacy, confidence learning new technology, and a proactive, solutions-focused approach.

Nice to have

• Experience working with hospitals, clinics, physicians, nurses, or other healthcare professionals.
• Previous experience in a remote administrative or customer support role.
• Experience in a technology or SaaS environment and supporting software or technology products.
• Familiarity with Slack, Notion, or similar collaboration tools.

Culture & Benefits

• 100% remote work arrangement.
• Part-time schedule of 20 hours per week.
• Fast-paced startup environment focused on adaptability, ownership, and learning new technology.
• $50 birthday bonus and $200 testimonial bonus.
• No activity tracker.