Virtual Assistant (Healthcare)

Location: Fully remote; work hours are 1:00 PM to 9:30 PM Central Time.

Hourly compensation: $5–$15 per hour, depending on experience.

Company

hirify.global is a full-stack AI-native psychiatry network combining clinician-delivered mental healthcare with AI-supported scheduling, risk analysis, billing, and patient coordination.

What you will do

• Respond quickly to new and booked patients through phone, messaging, and internal systems.
• Welcome patients and explain appointment expectations, next steps, paperwork, intake requirements, and onboarding logistics.
• Coordinate scheduling, rescheduling, referrals, self-serve signups, Zocdoc leads, and other patient access workflows.
• Monitor missing paperwork, insurance issues, pharmacy questions, documentation needs, and other care blockers.
• Support ADHD-related preparation, including documentation, ROI steps, and appointment logistics.
• Document interactions accurately, escalate clinical or prescription-related concerns, and share recurring workflow issues with operations, product, and clinical teams.

Requirements

• Exceptional spoken and written English communication for frequent patient calls and written messaging.
• At least 2 years of experience in healthcare operations, patient support, pharmacy support, medical administration, telehealth, call center, or a similar field.
• Strong empathy, organization, documentation, follow-through, and composure during sensitive or difficult patient conversations.
• Ability to work within a non-clinical scope without providing medical advice, diagnosing patients, making treatment decisions, or practicing under a license.
• Comfort using Slack, Dialpad, Healthie, CRMs, EHRs, or similar tools, with a reliable high-speed internet connection.
• Ability to work from 1:00 PM to 9:30 PM Central Time.

Nice to have

• Pharmacy, medical, nursing, behavioral health, or other formal healthcare training or licensure outside the United States.
• Pharmacy experience involving prescriptions, refills, prior authorizations, controlled-substance workflows, or medication-related questions.
• Experience with behavioral health, psychiatry, ADHD care, telehealth, insurance, scheduling, referrals, clinical documentation, or U.S. healthcare workflows.

Culture & Benefits

• Fully remote work setup.
• Opportunity to support patients and families through mental healthcare access and coordination.
• Fast-paced startup environment with evolving processes and opportunities to improve workflows.
• Work alongside operations, product, and clinical teams while helping build a scalable mental healthcare system.