8 часов назад
Senior Vice President, Connexion Point
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Senior Vice President, Connexion Point (BPO and healthcare operations): Leading the full operational and financial performance of a remote contact-center business serving Medicare and healthcare clients with an accent on EBITDA, margin expansion, client retention, compliance, and operational excellence. Focus on executing the AEP training and recruiting ramp, developing leaders, expanding client relationships, and driving new business through competitive RFPs and account growth.
Location: South Jordan, Utah, United States
Company
is an independent distributor of life, health, and wealth insurance products with a strong insurtech focus, serving agents and clients nationwide.
What you will do
- Set and execute Connexion Point’s strategic direction in alignment with Unified Health and leadership.
- Own full operational and financial accountability, including P&L, EBITDA, margin performance, and annual operating plan reforecasts.
- Lead operational excellence across recruiting, training, workforce management, quality assurance, technology, client services, and delivery.
- Prepare and execute the annual AEP ramp while protecting training timelines, improving retention, and reducing unbillable hours.
- Build executive-level relationships with key clients, resolve performance issues, and identify retention, expansion, and growth opportunities.
- Lead the business development pipeline, new-logo pursuits, account expansion, and competitive RFP responses.
Requirements
- Executive experience in BPO, contact-center, or healthcare-services operations.
- Experience with headcount-billed economic models and EBITDA-driven reporting.
- Demonstrated ownership of a full P&L.
- Strength in managing concentrated, high-stakes client relationships.
- Ability to ensure adherence to CMS and state regulatory requirements across Medicare and healthcare programs.
- Relational leadership style focused on building trust while developing supervisors and senior and middle leaders.
Culture & Benefits
- People-first, family-like environment with a focus on professional growth.
- Culture centered on transparency, visible leadership, and monthly all-hands communication.
- Competitive compensation package and employee benefits.
- Opportunity to work in a hyper-growth company with an insurtech focus.
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