9 часов назад
Shared Services Technical Support Engineer II
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Shared Services Technical Support Engineer II (AgileTrac, SQL, Networking): Providing level 2 technical support for the AgileTrac application, monitoring customer databases, resolving application and server errors, and running analytics reports with Excel and Tableau with an accent on networking, databases, and customer issue resolution. Focus on applying system patches and plug-ins, troubleshooting service requests, and collaborating with EU engineering teams and USCAN project managers.
Location: Glen Allen, Virginia, United States; office-based training for the first 4–6 weeks, followed by remote work from a home office. Training hours are approximately 8:00 a.m.–5:00 p.m.; regular remote hours are 3:00 p.m.–11:00 p.m., Monday through Friday.
Salary
Compensation is not specified.
Company
is an IT staffing and services firm providing staff augmentation, talent management, permanent placement, and vendor management services to Fortune 500 and mid-size companies.
What you will do
- Become a technical subject matter expert for the AgileTrac application and a USCAN support specialist.
- Support USCAN project managers by performing system sweeps and applying required patches or plug-ins.
- Provide level 2 technical support for customer application errors, alerts, server errors, and service requests.
- Monitor customer databases proactively and communicate and resolve identified issues.
- Run weekly and monthly customer analytics reports using Excel and Tableau.
- Collaborate with the functional engineering team in the EU to build domain expertise.
Requirements
- Bachelor’s degree in Electronics, Computer Science, Information Technology, or Biomedical studies; alternatively, an associate degree with 4 years of related industry experience.
- Strong networking knowledge, including the OSI model, TCP/IP, and routing concepts.
- Knowledge of Windows Server, UNIX, SQL Server, and MySQL.
- Experience managing and resolving customer requests through a formal service ticketing system such as ServiceNow.
- Experience with Microsoft Excel and Tableau.
- Strong customer focus, communication, interpersonal, and cross-functional collaboration skills.
Nice to have
- Experience providing remote technical support to external and internal customers.
Culture & Benefits
- Paid vacation, holidays, and personal days.
- Medical, dental, and vision insurance.
- 401(k) retirement savings plan.
- Life and disability insurance.
- Remote work after the initial office-based training period.
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