Senior Customer Marketing Manager (AI)

Location: Seattle, WA, United States

Total compensation: $143,500–$165,000 annually, depending on experience, plus equity opportunities.

Company

hirify.global develops an AI-powered SaaS product focused on communication and experiential learning.

What you will do

• Build and scale the customer advocacy and reference program, matching successful customers with relevant speaking, review, and buyer-engagement opportunities.
• Capture customer outcomes and turn them into stories, quotes, statistics, and proof points for websites, launches, sales conversations, webinars, and campaigns.
• Own partner co-marketing, including joint campaigns, co-branded assets, approval cycles, and webinar programming.
• Manage the company’s presence on G2, Capterra, TrustRadius, and other review platforms.
• Run user groups, Customer Advisory Board programs, customer-only events, and recognition initiatives.
• Manage customer communications, including newsletters, milestone campaigns, adoption nudges, and the editorial calendar.

Requirements

• 7+ years of experience in B2B SaaS marketing, including 3–5 years in customer marketing, lifecycle marketing, or customer success enablement.
• Experience building customer marketing programs from scratch or scaling them during a growth stage.
• Demonstrated impact on customer outcomes such as net revenue retention, expansion pipeline, advocacy scale, or churn reduction.
• Hands-on experience with customer newsletters, advocacy or reference programs, and lifecycle campaigns.
• Strong writing, storytelling, analytical, and campaign ROI measurement skills.
• Fluency in HubSpot or similar marketing automation tools, plus working knowledge of customer success tooling and workflows.

Nice to have

• Experience marketing AI, productivity, or experiential learning SaaS products.
• Background spanning B2B customer marketing and B2C brand or community work.
• Experience with PLG and enterprise motions, customer communities, Customer Advisory Boards, or review platforms.
• Experience using AI tools for research, drafting, content production, and program iteration.

Culture & Benefits

• Equity opportunities in a fast-growing company.
• Health, dental, and vision insurance.
• 401(k) plans.
• Flexible paid time off and free lunches at the office.
• Opportunity to work with the founding team and help define the company culture.