Detection & Investigation Analyst Lead (Outbound Zelle Fraud)

Location: In-office in Pittsburgh, PA; Birmingham, AL; or Denver, CO, United States. Monday–Friday schedule with working hours of 12:30–9:00 pm ET.

Base salary: $41,250–$68,750 per year.

Company

hirify.global is a banking and financial services company focused on customer solutions and enterprise risk management.

What you will do

• Investigate outbound Zelle fraud and card-free ATM fraud cases generated by enterprise fraud detection systems.
• Research bank activities and reports to identify suspicious and potentially fraudulent activity.
• Speak with customers about suspicious transactions and report suspected fraud.
• Recommend case dispositions, identify trends and control gaps, and escalate issues appropriately.
• Prepare analysis documentation and coordinate with internal and external stakeholders.
• Help sustain and improve department processes and procedures and may lead or train detection and investigation staff.

Requirements

• Bachelor’s degree or a comparable combination of education, job-specific certification, and experience.
• Typically less than one year of professional experience or successful completion of a formal development program.
• Analytical thinking, decision-making, problem-solving, research, and effective communication skills.
• Knowledge of fraud detection and prevention, anti-money laundering and sanctions procedures, operational risk, and risk mitigation.
• Ability to work in the office in Pittsburgh, Birmingham, or Denver.
• Employment visa sponsorship and STEM OPT participation are not available.

Nice to have

• Experience with Actimize, Service Browser, BlueZone, EDGE, Excel, Google, ZAP, Genesys, Innovis, WebView, Verint, and web browsers.
• Curiosity, pattern-detection ability, foresight, adaptability to new technology, and motivation to prevent fraud.

Culture & Benefits

• In-office workplace with an inclusive and supportive culture.
• Medical, prescription, dental, vision, life, and disability coverage options.
• 401(k) match, pension, stock purchase plan, health savings account, and dependent-care support.
• Educational assistance, wellness programs, and financial incentives.
• Paid holidays, occasional absence days, parental leave, and 15–25 vacation days depending on career level and service.