Fraud Team Support Analyst (Banking Fraud)

Location: In office in Newark, Delaware, or Phoenix, Arizona, US

Salary: $53,955–$86,177 per year, plus eligibility for bonus and/or commissions.

Company

hirify.global is a financial services company founded in 1954 and a subsidiary of Royal Bank of Canada.

What you will do

• Develop fraud analytics, transactional data queries, reports, metrics, and recommendations for debit and credit card products.
• Analyze fraud trends, compromise notifications, and points of compromise to support proactive loss prevention.
• Create, test, and maintain fraud detection rule strategies in Falcon or comparable systems.
• Investigate escalated and challenged fraud cases, malware alerts, and ad hoc fraud trends, including emergency support outside normal business hours.
• Support fraud initiatives and projects through data evaluation, documentation, status tracking, testing, implementation, and staff training.
• Collaborate with internal teams, corporate security, external agencies, card networks, clients, and vendors while supporting regulatory compliance and department audits.

Requirements

• At least 3 years of card fraud experience in a banking operations environment.
• At least 3 years of experience with Falcon or a comparable fraud strategy and rule-writing system.
• At least 3 years of experience in a project management environment.
• At least 3 years of experience with reporting and query tools such as Brio, MS Query, MS Access, Excel, Crystal Reports, or Business Objects.
• Strong analytical, problem-solving, organizational, communication, and customer service skills, with the ability to work independently and manage multiple priorities.
• Knowledge of fraud team platforms, Regulations E and Z, Windows, Word, Access, PowerPoint, and advanced Excel functions such as pivot tables and lookups.

Nice to have

• Experience developing executive-level presentations and dashboards.

Culture & Benefits

• Medical, dental, and vision coverage available from the first month following the start date.
• 401(k) company matching contribution.
• Tuition reimbursement and internal upskilling and training resources.
• Vacation, sick, and volunteer time.
• Health and family planning benefits, including fertility and specialized support programs.
• Colleague resource groups and career mobility support.