Title Express Processor (In-Office)

Location: In-office at US TX Title Express Dallas 985

Pay: $21.00

Company

hirify.global operates a global online vehicle auction platform connecting vehicle sellers with buyers through more than 200 facilities worldwide.

What you will do

• Open and scan incoming mail and manage the processing center's shared inbox.
• Answer call queues, provide basic Title Express information, give claim updates, and route callers to the appropriate team.
• Create, review, revise, approve, and send total loss packets and other title documents according to state guidelines.
• Contact vehicle owners, insureds, banks, lienholders, and lending institutions to obtain required payoff information, letters of guarantee, titles, and corrected documents.
• Launch the "Okay to Pay" process after completing the final file compliance review.
• Meet internal cycle times, auditable criteria, company policies, contractual obligations, and other assigned deadlines.

Requirements

• At least one year of office-based customer service experience.
• High school diploma and proficiency with basic office equipment and Microsoft products.
• Ability to identify and analyze vehicle title documents according to company and state guidelines and work with state DMVs and lienholder entities.
• Fluent and effective written and spoken English, excellent customer service and communication skills, and typing speed of at least 45 words per minute.
• Strong attention to detail, problem-solving, multitasking, workflow prioritization, basic math, and basic 10-key skills.
• Ability to work independently or as part of a team in a fast-paced environment, lift or move up to 55 pounds with or without accommodation, work occasional overtime, and hold a valid driver's license.

Nice to have

• Bilingual French skills.

Culture & Benefits

• Medical, dental, and vision coverage.
• 401(k) plan with company match and employee stock purchase plan.
• Vacation, sick pay, and paid company holidays.
• Life and AD&D insurance, employee assistance program, and employee discounts.
• Workplace focused on diversity, inclusion, collaboration, and professional contribution.