Technical Assistance Agent (Ingles & Alemán) - Argentina

Location: Remote from any location in Argentina; Wednesday to Sunday, 6:00am–2:00pm ART

Company

hirify.global develops virtual-care solutions that help expand access to healthcare.

What you will do

• Provide professional client support by phone, email, and chat in English and German.
• Troubleshoot application and data issues, manage high-visibility tickets, and escalate unresolved issues to the appropriate technology teams.
• Triage escalated tickets by severity and business impact and communicate short- and long-term resolutions.
• Document and update Salesforce tickets within customer SLAs while maintaining efficient closure rates.
• Create FAQs, knowledge-base materials, support templates, and repeatable workflows to reduce support demand.
• Analyze ticket trends, identify operational issues, and support other TAC specialists through coaching and reviews.

Requirements

• Bachelor’s degree or equivalent work experience.
• At least 2 years of experience in a client-facing customer support role, preferably supporting a SaaS solution.
• Fluent English and German are required.
• Proficiency with Mac, Windows, Google applications, and smartphone devices.
• Experience troubleshooting web and software applications, including WebRTC.
• Strong verbal and written communication skills, including the ability to explain complex technical issues to technical and non-technical audiences.

Nice to have

• Strong multitasking, prioritization, time-management, and organizational skills.
• Ability to learn multiple systems and tools quickly and support business needs in a resource-constrained environment.

Culture & Benefits

• Mission-driven work focused on transforming access to virtual care.
• Opportunities for career growth, leadership, and professional development.
• Inclusive workplace that values diverse perspectives and new ideas.
• Benefits program designed to support employees and their families.

Hiring process

• Identity and credential verification is conducted during hiring.
• Applicants participate in live or video interviews and fraud or misrepresentation screening.
• Falsifying information results in disqualification.