Technical Customer Advisor (German)

Location: Athens, Greece; hybrid work model

Company

hirify.global is hiring for a leading outsourcing/BPO company providing customer support services.

What you will do

• Manage customer interactions through phone, chat, email, and social media.
• Diagnose technical issues by asking probing questions and guide customers through appropriate solutions.
• Provide accurate information using internal tools, knowledge bases, and support resources.
• Build positive customer relationships through clear and professional communication.
• Record interactions, update customer accounts, and maintain accurate documentation.
• Meet individual and team service targets and case-handling KPIs while following support procedures.

Requirements

• Native or near-native German and Greek, written and spoken.
• Good command of English, written and spoken.
• Strong troubleshooting, problem-solving, communication, and active listening skills.
• Customer-focused approach with the ability to adapt to different customer situations.
• Ability to manage phone support and multiple communication channels while multitasking and prioritising workload.
• Good computer skills and ability to work with multiple systems simultaneously; customer service or technical support experience is advantageous.

Culture & Benefits

• Private health and life insurance from the first day, including dental and eye care.
• Free access to the company gym.
• Daily net meal allowance for office and hybrid employees.
• Fixed working hours for eligible parents with children up to two years old.
• Training and ongoing development opportunities.