Technical Support Engineer (Salesforce/DevOps)

Location: 100% remote from Australia; must live in Australia and be eligible to work there. Requires 10% travel and an in-person component of the interview process. US-hours shifts, ranging from EST to PST, with on-call, weekend, and occasional early morning or evening rotations.

Annual salary: A$60,000–A$75,000, depending on experience.

Company

hirify.global develops products and tools that support software development, DevOps processes, and customer implementations.

What you will do

• Serve as the first point of contact for new customer support requests.
• Qualify, investigate, reproduce, and drive technical issues through resolution while managing customer relationships.
• Guide customers on product implementation and effective use of hirify.global products.
• Collaborate with Sales, Solution Consultants, Engineering, Product Management, and Customer Success to resolve issues and improve customer experience.
• Maintain clear, complete, and professional communication on the status of open requests.
• Follow internal controls and customer-contracted support SLAs while supporting 24x7x365 coverage.

Requirements

• 2–3 years of technical customer support experience.
• Strong troubleshooting, investigation, customer service, written, and verbal communication skills.
• Ability to learn technical concepts quickly and work with technical customers and colleagues across teams.
• Experience with system-wide deployments involving applications, networks, servers, and databases.
• Bachelor’s degree in Computer Science, Engineering, or an equivalent degree or technical support experience.
• Must live in Australia and be eligible to work in Australia; availability for US-hours, on-call, and weekend rotations is required.

Nice to have

• Experience with Salesforce or DevOps pipelines, including SCM, IDE, CI, Jenkins Pipelines, Azure DevOps, BitBucket, or GitLab.
• Salesforce certification.
• Familiarity with logs.

Culture & Benefits

• 100% remote work with a global customer and colleague base.
• Individualized customer service and cross-functional collaboration.
• 10% travel requirement.
• Participation in on-call and weekend rotations to support 24x7x365 service coverage.