Technical Support Engineer (Salesforce)

TL;DR

Technical Support Engineer (Salesforce): Providing high-level technical support and troubleshooting for development tools in complex environments with an accent on Salesforce and DevOps pipelines. Focus on solving customer issues, driving technical investigations, and improving the overall customer experience through cross-functional collaboration.

Location: Must live in and be eligible to work in Australia (100% Remote)

Salary: $60,000 - $75,000 AUD per year

Company

hirify.global provides specialized development processes and tools for customers operating in demanding and complex technical environments.

What you will do

• Act as the primary point of contact for new customer support requests.
• Drive technical issues to resolution through in-depth technical investigation and qualification.
• Collaborate with Sales, Engineering, and Product management to optimize the customer experience and product adoption.
• Maintain professional and consistent communication with clients regarding the status of open requests.
• Ensure adherence to internal controls and customer-contracted support SLAs.

Requirements

• Must live in and be eligible to work in Australia.
• English: C1+ (Excellent written and verbal US English communication skills).
• Ability to work US-hour shifts (EST to PST), including rotational and weekend shifts to cover 24/7 support.
• 2-3 years of previous technical customer support experience.
• Bachelor's degree in Computer Science, Engineering, or equivalent technical experience.

Nice to have

• Experience with Salesforce and/or DevOps pipelines (Git, SVN, Jenkins, Azure DevOps, BitBucket, GitLab).
• Knowledge of system-wide deployments, including network, server, and database troubleshooting.
• Familiarity with working with logs.
• Salesforce certification.

Culture & Benefits

• 100% remote work arrangement.
• Opportunity to work within a global team across different time zones.
• Limited travel requirement (approximately 10%).