Application Specialist Earthmoving (Machine Control)

Location: Remote (KS-US); travel to customer job sites and dealer locations required, up to 50%.

Company

Designs, manufactures, and distributes productivity tools for workflow automation and connected data across construction, geopositioning, and agriculture.

What you will do

• Support Machine Control installations, commissioning, calibration, validation, and troubleshooting at customer job sites and dealer locations.
• Provide high-volume inbound phone, case-based, screen-sharing, and remote technical support.
• Deliver onsite and remote customer and dealer training using approved materials and curricula.
• Diagnose common to intermediate issues using documented procedures, wiring diagrams, configuration guides, and remote diagnostic tools.
• Document cases, logs, defect reports, JIRA tickets, and technical observations for escalation to senior specialists and engineering.
• Collaborate with Sales, Product Platform, and Professional Services teams on deployments, demonstrations, quotes, dealer meetings, and events.

Requirements

• Hands-on experience with Machine Control systems or related construction technology.
• Working knowledge of GNSS systems, basic hydraulics interfaces, electrical systems, and software configuration.
• Ability to manage multiple active cases in a fast-paced support environment and explain technical concepts to non-technical users.
• Strong troubleshooting, verbal communication, documentation, and customer service skills.
• Ability and willingness to travel up to 50% to customer and dealer locations.
• Ability to work within established procedures, documentation, workflows, and escalation paths.

Nice to have

• Experience as a Machine Control field or bench technician.
• Experience with MCX platforms, mmGPS/LPS, GNSS receivers, and RTK radio systems.
• Experience operating heavy equipment and installing Machine Control systems on dozers, motor graders, and excavators.
• Ability to interpret technical wiring diagrams, voltages, hydraulics, and signal flows.
• Experience with phone-based technical support and onsite field deployments.

Culture & Benefits

• Remote work arrangement with extensive customer-facing field activity.
• Focus on reliable, professional, and consistent support execution.
• Use of established technical documentation, case-management standards, and communication guidelines.
• Support for instructor-led training, eLearning curricula, knowledge articles, quick guides, and technical training programs.