Senior Implementation Delivery Lead (Benefits Administration)

Location: Remote within the United States; standard working hours are 8am–5pm Central Time, with travel as business needs require.

Base salary: $80,000–$100,000 per year, excluding benefits and potential bonuses.

Company

hirify.global provides cloud-based benefits administration software and services that help organizations manage employee benefits and reduce administrative work for HR teams.

What you will do

• Lead client-facing implementation activities as a technical and functional subject matter expert.
• Manage multiple implementation workstreams, including system configuration, testing, auditing, COBRA and Direct Bill setup, employee communications, and payroll activities.
• Coordinate vendor integrations, data conversion, and migration activities.
• Monitor milestones, deliverables, deadlines, risks, and mitigation strategies across concurrent projects.
• Consult clients on benefits administration best practices, troubleshoot system and process issues, and recommend improvements.
• Coach and mentor Implementation Analysts while partnering with Product Managers, Developers, clients, brokers, and internal teams.

Requirements

• Bachelor’s degree in Business Administration, Human Resources, Information Systems, or a related field.
• 5+ years of client relationship management, consulting, and implementation experience.
• Experience with benefits administration platforms, implementation processes, and methodologies.
• Experience managing complex client implementations and multiple concurrent projects.
• Strong communication, organization, analytical, problem-solving, leadership, coaching, and mentoring skills.
• Advanced Microsoft Excel skills, including VLOOKUPs, Pivot Tables, data analysis, and reporting; proficiency with Microsoft Office applications.

Nice to have

• Experience with HR technology solutions and client-facing consulting or professional services.
• Experience leading implementation teams or mentoring junior team members.
• Knowledge of COBRA, Direct Bill administration, payroll integrations, and vendor connectivity processes.
• Project management experience and familiarity with implementation methodologies.

Culture & Benefits

• Remote-first, office-friendly work environment.
• Health, dental, and vision coverage for employees and families.
• Employer-sponsored retirement savings programs.
• Professional development, training, and career growth opportunities.
• Performance-based incentives for most roles and employee wellbeing initiatives.
• Collaborative environment focused on accountability, client success, innovation, and inclusion.