Head of Product (Patient Experience)

Location: Utah, United States; hybrid office arrangement in South Jordan, Utah, with flexible remote work contingent on the role, team structure, and KPI alignment. In-office training is required.

Company

hirify.global provides a unified cloud suite of medical office software covering practice management, electronic health records, patient engagement, and managed medical billing services.

What you will do

• Own product strategy, execution, and roadmap prioritization for the Patient Experience portfolio.
• Lead PM and UX teams responsible for patient experience, patient payments, cash-pay, and SMB business experience products.
• Manage the full idea-to-ship lifecycle across patient experience, patient payment, online scheduling, and rooming and scheduling.
• Build outcome-based roadmaps with KPI ownership and use data-driven prioritization to determine what gets built.
• Work hands-on with a small, senior TPM/UX team through discovery, problem framing, and implementation-ready requirements.
• Partner with Product Marketing, Engineering leadership, and the broader organization on positioning, launches, and strategic alignment.

Requirements

• Experience building high-volume, consumer-facing products in retail, B2C, patient experience, or related software.
• Hands-on expertise in journey mapping, client discovery, patient-experience workflow orchestration, and writing product epics and requirements.
• Required experience delivering patient journey orchestrators, coordinated communication orchestration, and voice-AI-based call center experiences.
• Fluency in empowered product team principles, product discovery, the four product risks, and product-versus-project team dynamics.
• Fluency with AI-assisted development tools such as Claude, Cursor, and Devin, plus strong engineering concepts; engineering experience is preferred.
• Experience leading a small TPM/UX team, managing portfolio P&L, optimizing cost to revenue, and passing the CCAT exam.

Nice to have

• Past hands-on experience in data science, data engineering, or analytics.
• Deep understanding of LLM models, AWS, engineering, and architecture.

Culture & Benefits

• Intentional, outcomes-driven, and collaborative working environment.
• Health, dental, and vision insurance.
• 401(k) with company match.
• Paid time off and holidays.
• Career growth and development support.
• Hybrid and remote work opportunities subject to role and team requirements.