Client Solutions Specialist (SaaS)

Location: Toronto or remote in Canada; Monday–Friday, 12pm–8pm ET

Salary: CAD 50,000–55,000 per year

Company

hirify.global develops future-readiness programs for users in North America and the UK, helping people create successful futures through self-knowledge, exploration, and planning.

What you will do

• Provide high-quality client support by phone and email as the first point of contact.
• Gather information, troubleshoot issues, prioritize inquiries, and deliver effective solutions.
• Identify technical problems and collaborate with internal teams to resolve them.
• Document client interactions accurately in the CRM and maintain efficient resolution times.
• Build trusted client relationships, improve the user experience, and anticipate product challenges.
• Guide clients toward solutions and resources that increase self-sufficiency.

Requirements

• 3+ years of client service experience, preferably in a client-facing environment using email and phone.
• Experience troubleshooting and working with CRM tools such as SalesLogix or Salesforce.
• Experience in SaaS or education technology.
• Strong organization, multitasking, prioritization, and time-management skills.
• Strong technical aptitude combined with excellent people skills.

Culture & Benefits

• Agile practices, an innovative mindset, and a user-focused approach.
• Internal and external training, mentoring, and a professional development budget for every employee.
• Flexible hybrid and remote work arrangements for Canadian staff.
• Four weeks of vacation, employer-paid health and dental benefits, and a four-month parental-leave top-up.
• Group RRSP with 3% employer matching.