Operation Support Hotline

Location: Remote within Canada; Monday–Friday, 8:30am–5:00pm PST.

Compensation: CA$20.00 per hour.

Company

hirify.global is a people-driven, technology-powered parking solutions provider operating across North American cities.

What you will do

• Respond to time-sensitive operational requests through phone, email, chat, and form channels.
• Provide accurate support to internal and external stakeholders and coordinate solutions with cross-functional teams.
• Manage and triage requests through shared mailboxes, SharePoint, and Jira.
• Maintain account notes, documentation, customer-facing content, and accurate data in Lotbook and related systems.
• Conduct QA checks for rate changes, lot closures, expiries, and other operational updates.
• Support system, form, and tool testing while following departmental schedules and communication standards.

Requirements

• At least 1 year of call centre experience handling calls, emails, and chat.
• Strong written communication, grammar, spelling, and tone adaptability.
• Experience in fast-paced, customer-focused environments with changing priorities.
• Strong organization, professionalism, collaboration, and relationship-building skills.
• A quiet, dedicated workspace with a minimum internet speed of 150 Mbps.

Culture & Benefits

• Fully remote work within Canada.
• Medical, vision, dental, life, AD&D, and short-term disability coverage for full-time employees.
• Long-term disability, RRSP, and EAP may be offered based on the employee group.
• Vacation benefits.

Hiring process

• Video interview.
• Hiring decision.