Customer Solutions Specialist (AI)

Location: Calgary, Alberta, Canada; onsite, with most teams in the office at least 4 days per week

Target total compensation: CAD 67,000–74,500 annually, including a fixed annual salary of CAD 60,000–67,500, equity, and benefits.

Company

hirify.global is an ecommerce technology company using machine learning to make transactions more relevant through its hirify.global Brain and AfterSell product.

What you will do

• Respond to live-chat and email customer queries in Intercom.
• Educate ecommerce merchants on using the AfterSell application successfully.
• Troubleshoot customer issues, resolve complex problems, and escalate when necessary.
• Collect customer feedback and share product insights with RPD teams.
• Improve support operations through documentation, ticket triage, review-generation experiments, partner onboarding, and client partnerships.
• Use AI and automation to investigate issues, validate solutions, and identify recurring support themes.

Requirements

• Customer-first approach with strong advocacy for customer outcomes.
• Ability to understand partner businesses and communicate clearly with stakeholders.
• Entrepreneurial, AI-first mindset and comfort working in a fast-paced, rapidly changing environment.
• Strong prioritization, ownership, execution, and problem-solving skills.
• Ability to simplify complex ideas and communicate persuasively.
• Collaborative, accountable, humble, and high-integrity approach to teamwork.

Culture & Benefits

• Onsite work in a collaborative, inclusive workplace.
• Fully funded medical, dental, vision, life, and disability insurance.
• Equity in a profitable, fast-growing company.
• Enterprise access to leading AI tools and opportunities to build AI fluency.
• Monthly wellness and cell phone allowances, catered lunch, and a stocked pantry.
• Transparent career progression, quarterly performance reviews, additional annual and sabbatical leave, and dog-friendly offices.