Technical Support Analyst (Banking)

Location: Evansville, Indiana, United States. Full-time onsite role in an office/bank environment; periodic travel between locations and weekend or evening work may be required.

Company

hirify.global is a banking organization providing financial services and supporting operations across multiple locations.

What you will do

• Provide desktop and technical support for end users across bank locations by phone, email, live chat, and web inquiries.
• Install, configure, test, modify, and repair computer hardware, software, operating systems, applications, and printing equipment.
• Analyze reported issues, run diagnostic tests, identify root causes, and recommend solutions.
• Log, classify, prioritize, monitor, and resolve help desk incidents, targeting resolution of 70% of tickets during first contact.
• Escalate complex issues to the senior network administrator or IT director when appropriate.
• Train users, maintain confidentiality and security of company information, and perform duties related to the Bank Secrecy Act under BSA Officer guidance.

Requirements

• Minimum two years of relevant technical support experience.
• Bachelor’s degree in a technical field preferred.
• Knowledge of Microsoft operating systems, especially Windows 11, highly preferred.
• Knowledge of internet browsers including Edge and Chrome.
• Root-cause identification, problem-solving, prioritization, and ability to manage multiple tasks.
• Professional written and verbal communication, ability to follow documented procedures, and ability to work independently and as part of a team.

Nice to have

• Experience in the banking industry.

Culture & Benefits

• Work in a typical office and bank environment with extended computer-screen use.
• Regular communication with users and collaboration with network and IT leadership.
• Physical work includes sitting or standing, operating office equipment, and lifting items weighing up to 10 pounds.
• Reasonable accommodations may be available for qualified individuals with disabilities.