Associate Director, Omnichannel Orchestration Global Capability Owner

Location: Philadelphia, PA — Remote/Home-Based; available to US-based candidates only. Requires 20–30% travel.

Salary: $160,000–$240,000 base pay annually, plus potential bonus, equity, and benefits.

Company

hirify.global is a global biopharmaceutical company developing medicines for serious diseases, with a portfolio spanning sleep disorders, epilepsy, oncology, and neuroscience.

What you will do

• Define the vision, strategy, roadmap, priorities, and measurable outcomes for the global Omnichannel Orchestration capability.
• Build customer journey orchestration capabilities coordinating next-best actions and personalized engagement across marketing, field, and third-party channels.
• Translate business needs into capability requirements, user stories, acceptance criteria, and measurable success metrics.
• Partner with Activation Leads, Tech Leads, development teams, vendors, and cross-functional stakeholders to sequence delivery and resolve trade-offs.
• Lead user discovery, experimentation, backlog prioritization, sprint planning, and continuous improvement.
• Monitor adoption, KPIs, and engagement metrics to demonstrate capability value and guide optimization.

Requirements

• Bachelor’s degree in business, technology, marketing, science, or a related field.
• 8+ years of experience in pharmaceutical, healthcare, or another highly regulated industry.
• Experience owning digital capabilities or managing capability roadmaps in cross-functional environments.
• Experience with CRM, customer engagement, journey orchestration, decisioning, segmentation, targeting, personalization, and business-rule governance.
• Experience with Agile capability development and collaboration tools such as Jira and Confluence.
• Must be based in the United States; 20–30% travel is required.

Nice to have

• Advanced degree, MBA, or relevant graduate degree.
• Experience working in a capability operating model.
• Experience supporting rare disease or specialty brands.
• Experience using AI, automation, or agentic workflows.

Culture & Benefits

• Work in a patient-focused, science-driven biopharmaceutical environment.
• Collaborate across global capability, business, technology, and activation teams.
• Potential annual cash bonus or incentive compensation and discretionary equity grants.
• Medical, dental, and vision insurance, 401(k) retirement savings, and flexible paid vacation.