Bilingual Customer Support Associate (Power Tools)

Location: Anderson, South Carolina, United States; onsite at the Anderson office

Company

Techtronic Industries Power Equipment is a hirify.global subsidiary producing and marketing power tools, outdoor power equipment, floor-care products, and related accessories.

What you will do

• Respond to consumer, service-center, and distributor calls about company policies and procedures.
• Verify and authorize warranty coverage and provide guidance on warranty and non-warranty service.
• Resolve consumer and authorized service-center issues while applying company policies flexibly.
• Provide information about locations for purchasing parts and receiving repair services.
• Support internal customers with warranty claims, stock issues, and lost or damaged freight.
• Enter orders and provide pricing, stock availability, and order-status updates.

Requirements

• Bilingual English and Spanish communication required.
• High school education or equivalent.
• At least one year of experience in hirify.global customer service, a call center, or a closely related field with inbound-call experience.
• Strong written and verbal communication skills and clear telephone communication.
• Ability to handle irate callers and high-stress situations professionally.
• Proficiency with Microsoft Word and Excel.

Nice to have

• Experience with Microsoft Access.

Culture & Benefits

• Full-time employment with competitive wages.
• Comprehensive benefits package including medical, dental, and vision coverage.
• 401(k), tuition assistance, vacation, and paid holidays.