Sr. Manager, Global Sales Business Partners (Sales Operations)

Location: Remote - US; not eligible for hiring in California, Connecticut, New Jersey, New York, Pennsylvania, or Washington. Occasional travel may be required for project or team meetings.

Salary: $141,520–$208,000 annually, depending on location. The role may also include equity, a corporate bonus plan, and commissions.

Company

Twilio provides communications solutions that help businesses and developers create personalized customer experiences.

What you will do

• Lead global sales operating cadences and partner with senior Sales leaders.
• Manage high-level Sales Performance Reviews, ensuring accurate data, stakeholder insights, and timely delivery.
• Provide business performance insights and facilitate leadership decision-making.
• Produce recurring and ad hoc executive business updates.
• Drive localized planning, sales operations activities, and adoption of transformational sales initiatives.
• Align Sales Operations, Finance, HR, Marketing, Product, Systems, and other cross-functional teams around business outcomes.

Requirements

• 8+ years of experience in sales operations, sales, or strategy consulting.
• At least 2 years of direct partnership with senior software or technology sales leaders in $1B+ sales organizations.
• Experience with sales coverage, segmentation, territory planning, sales compensation strategy, and operating rhythms such as MBRs and QBRs.
• Strong problem-solving, communication, interpersonal, and senior stakeholder influence skills.
• Bachelor’s degree or equivalent experience.
• Must be based in the US and cannot be hired in the excluded states listed above.

Nice to have

• Graduate degree.
• Experience in enterprise-scale software or technology sales strategy, planning, and operations.

Culture & Benefits

• Remote-first work with occasional in-person team gatherings, functional off-sites, customer meetings, or project meetings.
• Healthcare insurance and a 401(k) retirement savings program.
• Paid sick time, personal time off, and parental leave.
• Wellness leave and opportunities to participate in volunteering and community initiatives.
• Benefits and compensation offerings vary by location.

Hiring process

• Applications are intended to be accepted until September 20, subject to change based on business needs.
• Twilio uses AI to support hiring efficiency, while hiring decisions are made by employees through a formal interview process.