Senior Manager, Experience Strategy (AI)

Location: Detroit, United States

Company

hirify.global is an AI-native, platform-enabled B2B digital agency combining data, technology, creativity, analytics, and artificial intelligence to build measurable customer experiences and integrated digital solutions.

What you will do

• Design full-lifecycle customer journeys, experience blueprints, and cross-channel orchestration strategies for complex B2B engagements.
• Define behavioral trigger logic and signal architecture across CRM, web, content, SEO, social, and paid channels.
• Apply AI capabilities including predictive audience modeling, generative content frameworks, intelligent journey routing, next-best-action logic, and performance diagnostics.
• Establish prompt and workflow standards to improve the speed, quality, and scalability of strategy delivery.
• Build reusable frameworks, templates, methodological standards, service offerings, and strategic account planning approaches.
• Lead and develop a team of 4–6 strategists, including performance management and career development.

Requirements

• 8+ years of experience in digital strategy, experience design, CX strategy, or integrated marketing, including 3+ years of direct people leadership.
• Experience solving complex and ambiguous integrated strategy problems across multiple channels.
• Strong B2B experience with buying committees, multi-stage sales cycles, and account-based approaches.
• Active proficiency with AI tools applied to strategy and experience design.
• Expertise communicating complex strategy to senior audiences.
• Working fluency across CDPs, Salesforce, HubSpot, marketing automation, Braze, analytics, SEO/GEO, CRO, Optimizely, Adobe, and Sitecore, plus a bachelor’s degree in marketing, business, or a related field or equivalent experience.

Nice to have

• Experience with agentic AI systems, autonomous workflow orchestration, multi-agent frameworks, or AI-native decision chains.
• Familiarity with synthetic audience modeling or simulation-based strategy validation.
• Experience with large-scale experience governance and AI-native journey orchestration.
• Perspective on zero-click search, AI-generated answers, and the impact of declining organic traffic on B2B content strategy.

Culture & Benefits

• Medical, dental, and vision coverage.
• 401(k) retirement plan.
• Paid holidays and Flexible Time Off.
• Wellness, financial security, and professional growth programs.
• Equal opportunity employment and reasonable accommodation during hiring and employment.