Director of Product, Retention (Fintech)

Location: Plano, Texas; full-time in-office

Company

hirify.global operates the Acima and Rent-A-Center brands across customer, merchant, and coworker-focused businesses.

What you will do

• Own the retention product vision, strategy, and roadmap across Acima and Rent-A-Center.
• Lead customer retention initiatives covering onboarding, financial clarity, payments, self-service, repeat usage, and reactivation.
• Develop merchant retention through proactive engagement, loyalty, and value beyond transaction volume.
• Enable store and central-operations coworkers with tools, guidance, and visibility that improve collections outcomes and customer trust.
• Lead and develop Group Product Managers while establishing clear ownership, decision rights, and delivery accountability.
• Partner with Engineering, Design, CX, Data & Analytics, Marketing, Operations, and executive stakeholders to improve retention performance.

Requirements

• 8–10 years of product management experience, ideally in retention, engagement, loyalty, lifecycle, or growth products.
• Experience in B2C, fintech, e-commerce, or a related industry.
• Experience building and measuring retention programs for consumers and business or merchant partners.
• Strong analytical, problem-solving, communication, and cross-functional collaboration skills.
• Demonstrated experience leading and developing product managers, including teams of at least 2–3 members.
• Bachelor’s degree in Business, Computer Science, Engineering, or a related field; MBA or advanced degree preferred.

Nice to have

• MBA or another advanced degree.
• Experience turning servicing or collections moments into positive customer experiences.

Culture & Benefits

• Part of the Growth Organization, reporting to the SVP of Product.
• Work closely with leaders across both brands and multiple business functions.
• Focus on professional development, training, mentorship, productivity, and innovation.
• Applicants must already be authorized to work for any employer in the United States.
• Employment visa sponsorship is not available.