Service Desk Analyst

Location: Washington, DC, United States; fully onsite

Salary: $40 hourly

Company

hirify.global delivers IT services and technology solutions that transform how government agencies operate and serve citizens.

What you will do

• Provide technical support across a complex enterprise IT operating environment.
• Support hybrid on-premises and cloud-based infrastructures, including related tools and configurations.
• Administer and troubleshoot Microsoft Windows and Linux systems, including updates, maintenance, and issue resolution.
• Triage and resolve IT service requests in collaboration with end users, network operations, and system administration specialists.
• Update, image, configure, and maintain workstations and laptops in line with customer ITSM policies.
• Support identity and access management through multifactor authentication, maintain documentation, and contribute to continuous improvement.

Requirements

• Demonstrated experience supporting complex enterprise IT environments.
• Experience with hybrid on-premises and cloud environments.
• Experience with multifactor authentication technologies and identity and access management tools.
• Strong collaboration and communication skills, including support for VIP and executive users.
• Must be able to attain and maintain DFC Public Trust.

Culture & Benefits

• Collaborative environment focused on meaningful government IT work.
• Employee Assistance Program and corporate discounts.
• Learning and development platform with certification preparation content.
• Training, education, and certification assistance for full-time employees.
• Referral bonus, internal mobility program, pet insurance, and flexible work environment.

Hiring process

• Virtual video interview with the hiring manager and/or team; camera use and a valid photo ID are required.
• Enhanced biometric ID verification and background screening covering criminal history, education, and employment history.