Technical Support Engineer (Linux/Windows)

Location: US IL BOL 270 SteA

Salary: $29.97–$47.95 per hour

Company

hirify.global provides technology and innovation for payments, banking, investing, and financial services.

What you will do

• Perform L1 monitoring and production support for hirify.global Brokerage applications and platforms.
• Monitor client connectivity with the hirify.global Brokerage network and investigate system error alerts.
• Provide first-level technical support, troubleshoot transmissions and connections, and assist with network connectivity implementations.
• Communicate with internal and external clients, document incidents, and manage tickets through resolution.
• Prioritize and escalate incidents and requests according to business impact, SOPs, and escalation procedures.
• Support 24x7x365 operations, including rotating on-call and holiday coverage.

Requirements

• Knowledge of problem resolution, escalation practices, and technical support procedures.
• Knowledge of TCP/IP and other network protocols.
• Experience with Windows and Linux server operating systems and communication applications such as FTP management, WebSphere MQ, and Connect:Direct.
• Experience troubleshooting, diagnosing, resolving, and escalating complex technical issues.
• Ability to monitor and debug data transmissions, maintain security access, and monitor production server resources.
• Strong analytical, interpersonal, problem-solving, judgment, negotiation, and written and verbal communication skills.

Nice to have

• Demonstrated experience troubleshooting both Linux and Windows servers.
• Experience interacting with external and internal clients or customers.
• Ability to explain technical concepts to non-technical personnel.

Culture & Benefits

• Opportunities to innovate in fintech.
• Tools and resources for personal and professional growth.
• Inclusive and diverse work environment.
• Resources to invest in the community.
• Competitive salary and benefits.