Technical Support Engineer (Data Security)

Location: US Remote

Salary: $80,000–$100,000 annually, plus equity and a bonus.

Company

hirify.global builds a data detection and response platform that protects data workflows and reduces data loss risks across organizations, including risks introduced by AI-enabled work.

What you will do

• Provide clear technical and non-technical guidance to customers on resolving issues and using the platform.
• Own customer issues from initial troubleshooting through root-cause analysis, resolution, or escalation.
• Identify priority incidents, manage escalations, and collaborate with backline engineers on complex problems.
• Reproduce reported behavior, document product bugs, and communicate customer requirements to Engineering.
• Create troubleshooting and process documentation for the support knowledge base.
• Partner with Customer Experience stakeholders to develop support processes, reporting, and productivity and satisfaction metrics.

Requirements

• 2+ years of experience providing technical support for software solutions.
• Hands-on experience troubleshooting security and/or endpoint technologies, including complex endpoint DLP solutions.
• Experience with Salesforce, JIRA, and GitHub.
• Experience managing internal and external stakeholders, high-priority requests, customer escalations, and SLA expectations.
• Strong analytical, problem-solving, written, verbal, and phone communication skills.
• Ability to learn new technologies quickly and work effectively with development teams and global colleagues.

Culture & Benefits

• Opportunity to help build hirify.global’s Technical Support function in a fast-paced, high-growth environment.
• Work alongside engineers and security leaders with experience at CrowdStrike, Palo Alto Networks, Meta, Google, and other technology companies.
• Market-competitive, geo-adjusted compensation with equity and a bonus plan.
• AI-powered recruiting tools may support scheduling, note-taking, and workflow automation; candidates are notified before AI-assisted interview note-taking and may opt out.
• Equal opportunity workplace committed to a diverse environment.