Service Level Specialist (DoD)

Location: On-site in Arlington, Virginia, United States

Salary: $67,000–$117,000 per year

Company

hirify.global provides services for Department of Defense programs requiring SECRET security clearance.

What you will do

• Design, maintain, and monitor Service Level Agreements to meet customer commitments.
• Develop SLA measurement and reporting processes and analyze performance data for trends and improvement opportunities.
• Work with technical teams to resolve service-level breaches and implement corrective actions.
• Conduct regular service reviews with customers, presenting performance results and addressing concerns.
• Develop service improvement plans based on SLA performance and customer feedback.
• Coordinate with the service catalog manager to keep SLAs accurately reflected in the service catalog.

Requirements

• SECRET security clearance required.
• Multiple experience levels are available: Junior (0–3 years), Journeyman (4–7 years), and Senior (8+ years), with a bachelor's degree required for each level.
• Professional proficiency in English.
• Proficiency with Microsoft Office applications.
• Current authorization to work full-time in the United States is required; visa sponsorship is not available.
• Strong communication skills and a self-starter mindset.

Culture & Benefits

• Employer contributions to medical, dental, and vision healthcare plans.
• 401(k) or IRA retirement plan with employer matching.
• Life insurance, short- and long-term disability coverage, and an employee assistance program.
• Paid vacation, sick leave, and public holidays.
• Training and development opportunities.
• Occasional travel of up to 10%; the role involves computer-based work and may include moderate or occasional loud noise.