SOC Service Delivery Manager (Cybersecurity)

Location: Remote, United States of America

Salary: $90,321–$122,000 per year plus bonus

Company

hirify.global provides managed security and technology services for business customers.

What you will do

• Own operational relationships and customer health for assigned Managed Security Services accounts, building trusted relationships with executive sponsors and stakeholders.
• Lead service reviews, business reviews, executive reviews, governance discussions, and security performance communications.
• Coordinate SOC analysts, security engineers, vendors, account executives, and other stakeholders during critical incidents, escalations, and post-incident reviews.
• Lead customer-facing transitions from implementation to steady-state operations, including milestones, dependencies, readiness, documentation, escalation procedures, and stakeholder communications.
• Drive adoption, service improvements, remediation plans, operational efficiency, customer value, renewals, expansions, and enhanced security capabilities.

Requirements

• Bachelor’s degree in cybersecurity, information technology, business, or a related field, or an equivalent combination of education and relevant experience.
• 5+ years of experience in managed services, customer success, service delivery management, cybersecurity services, technical account management, consulting, or a related customer-facing technology role.
• Experience with Managed Security Services, a Security Operations Center, an MSSP, or a cybersecurity-focused service organization is strongly valued.
• Experience owning strategic customer relationships, leading governance discussions, aligning services with business outcomes, coordinating technical teams, and managing critical incidents, escalations, recurring service issues, and improvements.
• Working knowledge of cybersecurity principles, SOC processes, incident response, security service delivery models, and service-level management.
• Broad familiarity with SIEM, EDR/XDR, MDR, vulnerability management, cloud and network security, Microsoft Sentinel, Splunk, Cisco XDR, and Microsoft Defender.
• Ability to interpret and communicate security operations measures, translate technical findings and risk into business recommendations, and present to executive, business, and technical audiences.
• Strong written, verbal, presentation, analytical, problem-solving, root cause analysis, stakeholder management, judgment, and executive communication skills.
• Ability to influence cross-functional teams, drive accountability without direct authority, balance strategic relationship ownership with operational execution, and operate effectively in a fast-paced environment.
• Proficient use of Microsoft Office applications.

Nice to have

• ITIL Foundation or a comparable service management certification.
• Security certifications such as CompTIA Security+, CISSP, CISM, Microsoft SC-900, SC-200, or SC-100.
• Relevant project management, cloud, security, or service delivery credentials.

Culture & Benefits

• Full-time remote work arrangement in the United States.
• Employment with an equal opportunity employer committed to inclusion and belonging.
• Role requires sitting, communication, visual and auditory attention, hand and arm use, and occasional lifting or movement of up to 10 pounds.
• Bonus eligibility is included in addition to the stated salary range.