ServiceNow Senior Engagement Manager

Location: US - National; travel up to 50% of the time, or as required by practice and client needs.

Company

hirify.global is hiring for a ServiceNow professional services and consulting role.

What you will do

• Lead ServiceNow projects and project teams, delivering engagements on time, within budget, and to defined outcomes.
• Monitor project health, manage scope, risks, decisions, communications, status reporting, project closure, and knowledge transfer.
• Develop ServiceNow deployment methodologies, tools, templates, collateral, and project deliverables.
• Coordinate with ServiceNow team members, PMO stakeholders, clients, and executive partners.
• Facilitate executive-level meetings, manage client communications, and maintain professional project records.
• Coach and mentor team members, resolve conflicts, improve workflows, and support quality and change-management initiatives.

Requirements

• Must be based in the United States and able to travel up to 50%.
• Bachelor’s degree and at least 7 years of progressive professional experience, including professional services or consulting experience.
• Active ServiceNow Certified System Administrator certification.
• Knowledge of ServiceNow methodologies and best practices, with experience implementing, training, or supporting ServiceNow SPM, ITSM, ITAM, or CMDB.
• Experience managing projects and project teams; PMP certification or at least 10 years of full project lifecycle experience.
• Strong communication, organization, problem-solving, leadership, customer service, and change-management skills, with proficiency in Microsoft Office Suite.

Culture & Benefits

• Professional client-service environment focused on strong project outcomes.
• Opportunities to improve business operations, client experience, processes, and workflows.
• Work across diverse teams, consultants, clients, and organizational levels.
• Commitment to an inclusive and equal-opportunity workplace.