VP, Service Delivery (ROI/HIM)

Location: Remote - United States

Salary: $146,500–$156,500 USD annually

Company

hirify.global is a healthcare data collaboration platform providing secure, accessible, and actionable data solutions for providers, health plans, researchers, and life sciences organizations.

What you will do

• Lead regional service delivery operations across multiple markets, sites, Managers, Supervisors, frontline staff, and global staff.
• Own regional performance across TAT, OTD, quality, productivity, SLAs, cost, staffing, and workflow standardization.
• Partner with Workforce Management, NOC, Training, Implementation, Product, Account Management, Go-To-Market, and Compliance teams.
• Interpret operational, financial, budgeting, accounting, quality, and customer survey data; create action plans and resolve performance variances and escalations.
• Design and evolve the service delivery operating model, including standardization, automation, technology enablement, and scalable growth without linear cost or headcount increases.
• Hire, train, coach, develop, motivate, discipline, and terminate associates while developing Managers and emerging leaders.

Requirements

• Significant experience leading multi-site healthcare or large-scale operations teams.
• Strong leadership capabilities, including the ability to develop leaders of leaders.
• Fluency in operational KPIs and data-driven decision-making.
• Experience leading compliance-driven, standardized workflows.
• Ability to manage change and scale new processes across diverse teams.
• Strong collaboration skills across cross-functional partners.
• Must work remotely from the United States.
• This job is not eligible for employment sponsorship.
• Post-offer health screenings and proof or completion of required vaccinations may be required by clients, subject to applicable exemptions.

Nice to have

• Experience in HIM, ROI, or similar regulated operational environments.
• Experience leading transformation or standardization programs.
• Lean or Six Sigma background.

Culture & Benefits

• Full-time regular employment within a diverse, high-performance, and collaborative healthcare technology environment.
• Responsibility for supporting a culture in which employees belong and thrive.
• Total rewards strategy connected to transforming healthcare through data logistics products and services.
• Equal Employment Opportunity employer with reasonable accommodation support for applicants with disabilities.