Client Delivery Manager

Location: PA-Malvern, hybrid with 1–2 days onsite

Salary: $80,000–$100,000 annually or hourly equivalent

Company

hirify.global provides consulting services and supports strategic enterprise accounts through consultant delivery and account operations.

What you will do

• Support engagement, performance, retention, onboarding, transitions, and offboarding for approximately 90 consultants.
• Build trusted consultant relationships, identify emerging concerns, and escalate retention, performance, engagement, and delivery risks.
• Conduct secondary interviews assessing communication, maturity, adaptability, judgment, problem-solving, and fit for client environments.
• Coordinate recruiting, account leadership, consultant check-ins, performance discussions, client feedback, and engagement activities.
• Maintain consultant records, assignments, timelines, extensions, transitions, reports, trackers, and presentations.
• Help account leadership understand client priorities, identify delivery risks, improve client experience, and streamline operations.

Requirements

• 1–4 years of professional experience in relationship management, client services, recruiting, consulting, business operations, project coordination, or a related discipline.
• Strong interpersonal, communication, and written communication skills, with the ability to build rapport across backgrounds and seniority levels.
• Organizational skills, attention to detail, and the ability to manage multiple competing priorities.
• Critical-thinking and problem-solving skills, including comfort navigating situations without clearly defined processes or solutions.
• Ability to assess information, identify patterns, ask thoughtful questions, and make balanced recommendations.
• Proficiency in Microsoft PowerPoint and Excel, including professional presentations, data organization, and reporting.
• Professional maturity, discretion, and the ability to receive and apply constructive feedback.

Nice to have

• Experience in a complex enterprise or professional services environment.

Culture & Benefits

• Hybrid work arrangement with flexible work options.
• Medical, dental, and vision healthcare coverage, subject to eligibility.
• Disability and group term life insurance, plus health and flexible spending accounts.
• Utilization bonus, 401(k) with match, flexible time off for salaried employees, and parental leave for salaried employees.
• Focus on a positive, connected, diverse, and inclusive work environment.