Data Operations Customer Support Specialist

Location: Arlington, Virginia, United States; Workplace: On-site. Applicants must be currently authorized to work in the United States on a full-time basis. Visa sponsorship is not available. Occasional travel of up to 10% may be required.

Salary: $67,000–$117,000 per year.

Company

hirify.global operates in a DoD-focused environment.

What you will do

• Respond to and resolve customer tickets involving data access, quality, availability, and other data services issues.
• Diagnose complex data-related problems and coordinate resolution with technical and data engineering teams.
• Create and maintain knowledge base articles and documentation, and train users on data access and utilization.
• Monitor data service health and performance, report support metrics and customer satisfaction, and identify recurring issue patterns.
• Participate in change management, communicate service disruptions and maintenance activities, and prepare support procedures for new platform features.
• Establish escalation paths and implement proactive monitoring to identify issues before they affect users.

Requirements

• SECRET security clearance required.
• Professional proficiency in English required.
• Bachelor's degree and 0–3 years of experience for Junior, 4–7 years for Journeyman, or 8+ years for Senior roles.
• CND, GFACT, GSEC, or Security+ certification for Junior/Journeyman roles; SecurityX/CASP+, CCNP Security, CISA, FITSP-O, GICSP, or SSCP for Senior roles.
• Strong communication skills, a self-starter mindset, and proficiency with Microsoft Office applications.
• Must be authorized to work full-time in the United States.

Culture & Benefits

• Employer contributions to medical, dental, and vision coverage.
• 401(k) or IRA retirement plan with matching contributions.
• Life insurance, including basic, voluntary, and AD&D coverage.
• Paid vacation, sick leave, and public holidays.
• Short- and long-term disability coverage, employee assistance, and training and development programs.
• Work may take place in a business-office environment with occasional loud noise from airfields or large equipment; reasonable accommodations are available.