Customer Care Manager

Location: Phoenix, Arizona, USA; hybrid schedule with four in-office days per week, Monday–Thursday

Salary: $60,000–$70,000 per year

Company

hirify.global supports Walden University, an online higher-education institution serving adult learners across the United States and more than 115 countries.

What you will do

• Supervise and manage a team of customer service professionals.
• Create measurable and trackable customer service strategies.
• Coordinate with other teams to ensure consistent service delivery.
• Provide frontline customer and technical support through email, phone, and live chat.
• Manage support operations during successful academic term starts.
• Troubleshoot web browsers, internet connections, email applications, and related systems.

Requirements

• Working hours: Sunday–Thursday, 2pm–11pm EST.
• Bachelor’s degree required; master’s degree preferred.
• 3–5 years of related experience and mid-level management experience.
• Excellent customer service and project management skills.
• Basic knowledge of database applications and intermediate knowledge of eLearning software platforms.
• Advanced Microsoft Office Suite skills and intermediate knowledge of web technologies, Macintosh, and PC systems.

Nice to have

• Experience in an organization combining academic and business operations.

Culture & Benefits

• Hybrid work environment focused on collaboration, communication, innovation, and relationship-building.
• Health, dental, vision, life, and disability insurance.
• 401(k) retirement program with a 6% employer match.
• Flexible Time Off policy and 12 paid holidays.
• Some travel required, approximately 5–10%.