Support Generalist (National Security)

Location: McLean, Virginia, United States

Salary: $100,000–$125,000 per year

Company

hirify.global develops analytical, operational, and technical solutions for complex national security challenges and supports the U.S. Government.

What you will do

• Provide customers with assistance and instruction on assigned support services and cross-functional processes.
• Resolve moderately complex to complex customer issues using established procedures, policy interpretation, and available resources.
• Build and maintain working relationships across the Sponsor’s organization, the Intelligence Community, other government agencies, and service providers.
• Process sensitive materials, forms, and authorization memoranda with discretion and deconflict document information against database records.
• Develop and deliver customer training, briefings, and one-on-one guidance.
• Anticipate specialized support requirements and develop subject matter expertise in the Sponsor’s security-focused environment.

Requirements

• Current TS/SCI clearance with polygraph required.
• At least four years of progressively responsible administrative or customer support experience.
• Strong attention to detail, organization, critical thinking, and customer service skills.
• Ability to analyze large volumes of data, identify trends, and recommend process improvements.
• Ability to communicate clearly and transparently in written and oral formats.
• High School Diploma or GED required.

Nice to have

• At least two years of experience supporting the Sponsor.
• Bachelor’s degree.

Culture & Benefits

• Competitive compensation and benefits packages.
• Team-oriented environment focused on exceptional performance.
• Dynamic and growing national security organization.