Associate Customer Service Technical Specialist (SQL)

Location: USA - St Cloud, MN

Salary: $47,600–$81,250 USD per year, plus bonus eligibility

Company

hirify.global provides compliance software products and digital solutions for financial institutions.

What you will do

• Provide first-level technical and product support by phone, email, chat, and web ticketing.
• Diagnose customer issues, distinguishing user errors from application design or product deficiencies.
• Configure Compliance Solutions software in customer networks or SaaS environments.
• Maintain complete and accurate customer records in Salesforce and document issues for first-contact resolution.
• Administer MS SQL Server databases, including SQL scripting, jobs, maintenance plans, stored procedures, imports, and exports.
• Use monitoring and troubleshooting tools such as Splunk and Datadog while collaborating with internal teams.

Requirements

• BA/BS degree in Computer Science, BCIS, or a related field, or equivalent work experience.
• At least one year of technical customer service experience.
• Working knowledge of cloud platforms such as Azure, Google Cloud, and AWS.
• Knowledge of SQL Server administration, SQL troubleshooting, and data import/export formats.
• Web technology experience with ASP.NET, AJAX, JSON, web services, ASMX, WSDL, HTML/DHTML, and CSS; familiarity with XML, XSLT, XSD, and SOAP.
• Availability for flexible hours between 7:00 a.m. and 7:00 p.m.; 24x7 pager coverage is required for certain products.

Culture & Benefits

• Work in a fast-paced, self-managing, dynamic team environment with opportunities for independent problem-solving.
• Medical, dental, and vision plans.
• 401(k), FSA/HSA, and commuter benefits.
• Tuition assistance, vacation and sick time, and paid parental leave.

Hiring process

• Interviews must be completed without AI tools or external prompts and may include in-person interviews.
• Applicants may be required to appear onsite at a hirify.global office during the recruitment process.