Sales Support Supervisor

Location: Singapore office

Company

hirify.global is a global electrical products and solutions company providing connection, fastening, mounting, and protection systems for industrial, commercial, residential, energy, and infrastructure customers.

What you will do

• Serve as the primary customer contact and provide professional, timely support in line with company policies.
• Provide product pricing, availability, order due dates, quotations, and status updates to customers and sales teams.
• Process local and APAC Southeast export orders and claims using the M3 ERP system and Salesforce.
• Manage open, due, overdue, and backordered orders, including shipment coordination, tracking, and customer communication about delays or revised delivery dates.
• Escalate complex customer issues and coordinate resolution across manufacturing, logistics, planning, quality, finance, sales, engineering, and product management.
• Support new business processes, technologies, customer service initiatives, and consistent execution of pricing, claims, ERP, and Salesforce workflows.

Requirements

• Bachelor’s degree required; engineering, finance, or economics is preferred.
• 5+ years of experience in a senior customer care environment, with leadership experience or leadership potential.
• Proficiency in Microsoft Office Suite and advanced ERP skills, including the ability to analyze and interpret business data.
• Knowledge of order management processes and Salesforce.
• Knowledge of international trading, shipping, manufacturing operations, and supply chain processes.
• Strong written, verbal, interpersonal, prioritization, and cross-functional influencing skills.

Culture & Benefits

• Career progression opportunities within a global electrical solutions organization.
• Culture centered on innovation, integrity, customer focus, respect, teamwork, optimism, and accountability.
• Commitment to inclusion, diversity, and employee authenticity.
• Support for employee philanthropic activities through the hirify.global in Action matching program.
• Employee benefits designed to support personal and professional well-being.