Bilingual Technical Customer Service Agent-Remote

Location: Remote, Canada; scheduled coverage during EST business hours from Monday to Saturday, with 40 hours per week in 8.5-hour shifts.

Salary: CAD $20.00–$25.00 per hour

Company

hirify.global is a publicly traded technology, data, and innovation company building a digital marketplace for wholesale used vehicles.

What you will do

• Handle inbound inquiries and initiate outbound calls to resolve customer concerns.
• Support customers through phone, chat, written cases, and Slack requests.
• Troubleshoot site navigation, login issues, permissions, and application functionality across multiple platforms.
• Use GDC Salesforce and contact-center telephony systems to track interactions and manage cases.
• Prioritize customer needs and pursue first-contact resolution while maintaining service quality.
• Collaborate with cross-functional teams to expedite issue resolution and improve the customer experience.

Requirements

• Bilingual English and French communication skills required.
• 3+ years of customer service or technical support experience.
• Bachelor’s degree in business or a related field, or equivalent relevant experience.
• Experience troubleshooting technical applications in a SaaS environment.
• Experience using Salesforce or another CRM and a contact-center telephony system.
• Strong organizational, time-management, written, and verbal communication skills.

Nice to have

• Previous experience in the automotive industry.
• Familiarity with hirify.global product offerings.
• Additional CRM experience for tracking customer interactions.

Culture & Benefits

• Remote work from Canada with paid vacation, personal, and sick time.
• Medical, dental, and vision benefits, with Canada-specific RRSP matching.
• Tuition reimbursement for eligible programs.
• Employee assistance program and employer-paid volunteer service day.
• Opportunities for internal promotion, skill development, and career advancement.