17 часов назад
Customer Support Representative
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Support Representative (Parking Software and Hardware): Providing end-to-end support for clients through calls, email, and other inbound channels with an accent on real-time troubleshooting, issue escalation, and customer growth. Focus on analyzing support patterns and data, developing client success programs, and communicating product improvement feedback.
Location: Hybrid in Dallas, Texas; must be based in the United States, ideally in the DFW area. Work schedule: Tuesdays through Saturdays, 11am to 8pm.
Company
and ParkHub provide B2B parking solutions for destinations and B2C parking services for drivers, helping customers find, book, pay for, and manage parking.
What you will do
- Provide end-to-end customer support by answering and documenting calls, emails, and other inbound requests.
- Troubleshoot software and hardware issues in real time, following triage and escalation protocols.
- Identify recurring issues, analyze customer data and trends, and develop recommendations for clients.
- Develop client success programs, communicate progress internally and externally, and support increased product adoption.
- Collaborate with the wider CX team and contribute to department projects and administrative work.
- Maintain expertise in products, parking industry trends, and support best practices.
Requirements
- Must be based in the United States, ideally in the DFW area.
- Availability to work Tuesdays through Saturdays, 11am to 8pm.
- Highly analytical, process-oriented, and data-driven approach.
- Strong empathy, customer-growth focus, and excellent verbal and written communication skills.
- Experience with CRM and support tools including Zendesk, Asana, G Suite, and Jira.
- Comfort troubleshooting hardware and software issues in real time and remaining calm under pressure.
Nice to have
- Customer service or event and ticketing experience.
- Experience in a fast-paced environment or the technology industry.
Culture & Benefits
- Hybrid workplace with unlimited paid time off.
- Complimentary in-office barista service and catered breakfast and lunch on Tuesdays and Wednesdays.
- Medical, dental, healthcare, HSA, supplemental, and employee assistance benefits.
- Mental health assistance subscriptions and a local employee travel stipend.
- Parental leave, fertility support, pet insurance, and discount plans.
- 401(k) retirement and savings plan, regular social events, and annual hackathons.
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