Sr. Specialist, Customer Advocacy and Resources Education

Location: Remote - Pennsylvania, United States

Annual base pay: $45,750–$79,000 USD

Company

hirify.global is a global financial services organization undergoing a customer-centric, technology-driven transformation.

What you will do

• Support auto loan customers experiencing long-term hardships caused by illness, bereavement, life circumstances, or other unforeseen events.
• Communicate empathetically by phone, email, and other virtual channels while gathering required information.
• Evaluate customer circumstances and recommend appropriate loan assistance or modification solutions.
• Explain account standing, simple interest, payment allocation, and loan modification concepts in an accessible way.
• Document conversations accurately and highlight key takeaways.
• Serve as the primary contact for customers enrolled in CARE Team programs.

Requirements

• Must be legally authorized to work full-time in the United States without employer sponsorship.
• 3+ years of customer advocacy or customer service experience required.
• Strong interpersonal, verbal, and written communication skills, with poise, tact, and diplomacy.
• Ability to analyze conflicts, identify customer needs, and recommend practical resolutions.
• Knowledge of auto loan products and account modification tools and services.
• Strong problem-solving, critical-thinking, multitasking, note-taking, and computer navigation skills.

Nice to have

• Bachelor’s degree in a related field or equivalent experience, training, military service, or education.
• 3+ years in a consultative or education-focused role, such as counseling, social work, relationship management, retention, legal assistance, or education.
• Established work history or equivalent experience, training, military service, or education.

Culture & Benefits

• Customer-centric environment focused on innovation and responsible risk management.
• Competitive rewards package and benefits supporting employees, families, and well-being.
• Inclusive and accessible application process with reasonable accommodations available.
• Remote work arrangement for the Pennsylvania-based role.