CSR III - IAA (Automotive)

Location: Coyoacan, Mexico; onsite

Company

hirify.global provides data and software services that connect the vehicle lifecycle through digital products, processing transactions for partners and customers in more than 90 countries.

What you will do

• Coordinate the timely release and pickup of vehicles assigned through the LYNX User Interface for Insurance Auto Auctions and insurance carrier partners.
• Contact vehicle owners, storage facilities, body shops, service providers, and other stakeholders to verify release readiness, authorization, vehicle access, keys, hours, and location details.
• Handle inbound and outbound calls, answer questions, resolve release barriers, and move assignments toward completion.
• Document contact attempts, conversations, approvals, barriers, status updates, and follow-up actions accurately in LYNX.
• Apply branch rules, provider instructions, client requirements, escalation procedures, and hirify.global operating procedures.
• Validate and coordinate storage and related payments, obtain required approvals, schedule follow-ups, and escalate assignments when intervention is needed.

Requirements

• At least one year of customer service experience.
• High school diploma or equivalent.
• Strong verbal and written communication skills, professionalism, empathy, and customer-service focus.
• Ability to manage multiple assignments, prioritize work, meet productivity and quality expectations, and maintain accurate records.
• Problem-solving, organizational, and time-management skills, with the ability to identify barriers and drive assignments to resolution.
• Ability to navigate multiple computer applications, learn proprietary systems including LYNX, follow operational procedures, and pass a background screen.

Culture & Benefits

• Work in a fast-paced operational environment supporting insurance carriers, providers, and vehicle owners.
• Collaborate with teammates, supervisors, quality partners, and external providers while also managing assignments independently.
• Adapt to changing business needs, learn new processes, and support operational requirements.