Operations Supervisor

Location: Remote within the United States

Company

hirify.global provides technology-enabled business process management services and healthcare domain expertise across clinical services, member engagement, provider solutions, claims, payment integrity, and analytics.

What you will do

• Coach, train, motivate, and develop customer service representatives to achieve account and organizational KPIs.
• Monitor employee performance through coaching tools, performance dashboards, client reports, and productivity metrics.
• Manage coaching, recognition, accountability, merit reviews, and individual and team action plans.
• Communicate client and organizational expectations while handling escalated and unresolved customer calls.
• Lead cross-functional process improvement efforts related to call center metrics and monitoring tools.
• Promote teamwork, compliance, safety, and high-quality service through ongoing guidance and role modeling.

Requirements

• High school diploma or equivalent required; an associate or bachelor’s degree is preferred.
• At least 1 year of experience in customer service, a call center, or a related field, including 12 months in a supervisory capacity.
• Strong interpersonal, customer service, problem-solving, verbal and written communication, and conflict-resolution skills.
• Proficiency with computers, software applications, phone systems, and other required technology.
• Ability to manage performance metrics, improve team efficiency, delegate work, and lead continuous improvement.
• Must work remotely from the United States.

Nice to have

• Healthcare industry experience.
• Associate or bachelor’s degree.

Culture & Benefits

• Work-from-home arrangement within the United States.
• Collaborative, cross-functional work focused on service quality and organizational improvement.
• Emphasis on coaching, professional development, teamwork, and continuous performance improvement.
• Focus on maintaining a safe, clean, and unobstructed work environment.