Supervisor - AT - 2nd Shift (3:00-11:00 CST) (Clinical Operations)

Location: San Francisco, United States; hybrid IDTF requirements as required by business needs; 15% travel within the U.S.

Salary: $90,000–$113,000 per year

Company

hirify.global is a digital healthcare company developing wearable biosensors, cloud-based data analytics, and cardiac monitoring solutions.

What you will do

• Lead, coach, and develop a team of 12+ non-exempt employees supporting AT notification workflows.
• Direct daily clinical contact center operations, including staffing, workflow coverage, service levels, productivity, and turnaround times.
• Monitor operational dashboards and performance metrics, identify trends, and implement targeted improvement plans.
• Manage escalations, service recovery, operational huddles, and communication of team priorities.
• Partner with the AT Manager and HR on hiring, onboarding, attendance, performance management, scheduling, and resource allocation.
• Drive quality, compliance, process adoption, and continuous improvement across clinical operations.

Requirements

• Current RN or paramedic license, or CCT certification.
• At least 2 years of experience as an XT or AT notifier, Advanced Patch Technician, Dual Service Technician, Lead Clinical Technician, or in a comparable role.
• Experience providing leadership, guidance, and coaching to employees; supervisory or lead experience in clinical or healthcare operations is preferred.
• Experience managing queue-based workflows, operational performance, staffing models, service-level adherence, quality outcomes, and stakeholder escalations in a high-volume environment.
• Experience managing customer service and implementing service recovery processes.
• Ability to meet hybrid IDTF requirements and travel 15% within the U.S. A BSN or related bachelor’s degree is preferred.

Culture & Benefits

• Patient-first environment focused on improving cardiac health outcomes.
• Fast-paced and evolving healthcare operations environment.
• Emphasis on accountability, collaboration, inclusion, employee engagement, and continuous learning.
• Opportunity to support new processes, technologies, and organizational initiatives.
• Inclusive workforce and reasonable accommodations for qualified candidates.