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13 дней назад

AV Multimedia Service Engineer

Формат работы
onsite
Тип работы
fulltime
Английский
b2
Страна
Mexico
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Мэтч & Сопровод

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Описание вакансии

Текст:
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TL;DR
AV Multimedia Service Engineer (AV & Unified Communications): Maintaining and supporting enterprise meeting room and collaboration technologies in the Mexico City office while providing regional remote support across the Americas with an accent on Microsoft Teams Rooms, integrated AV systems, and user support. Focus on troubleshooting complex room environments, operating Microsoft Teams Townhall sessions, deploying collaboration technology, and managing hardware lifecycles.

Location: Mexico City, Mexico; on-site presence required. Provides regional remote AV and Unified Communications support across the Americas.

Company

hirify.global provides reinsurance, insurance, and insurance-based risk transfer solutions, employing more than 14,000 people worldwide.

What you will do

  • Provide first-line on-site AV and Unified Communications support in the Mexico City office.
  • Diagnose and resolve AV and Unified Communications issues for colleagues across the Americas.
  • Maintain meeting room displays, audio systems, cameras, codecs, control panels, and related collaboration technologies.
  • Perform room health checks and support installations, upgrades, office changes, and technology decommissioning.
  • Operate and technically support Microsoft Teams Townhall sessions.
  • Manage AV hardware lifecycles, documentation, service providers, and compliance with information security policies.

Requirements

  • Hands-on enterprise experience installing, configuring, operating, and maintaining AV and Unified Communications systems.
  • Strong experience with Microsoft Teams Rooms, including device management, troubleshooting, and end-user support.
  • Experience providing direct on-site corporate support and resolving issues under pressure.
  • Experience operating Microsoft Teams Townhall sessions for internal users.
  • Spanish and English communication skills required.
  • A degree or technical qualification in AV, Unified Communications, or a related field, or equivalent professional experience.

Nice to have

  • Experience with ServiceNow, Jira, or similar IT service management tools.
  • Q-Sys Level 1 or Level 2 certification.
  • Knowledge of Extron, AMX, Q-Sys, digital signal processing, AV-over-IP, and cloud collaboration platforms.
  • Experience mentoring peers in distributed or global support teams.
  • Additional language skills.

Culture & Benefits

  • Work as part of a global, inclusive, and collaborative Digital Workplace Field Services team.
  • Collaborate with AV and Unified Communications engineers across time zones and geographies.
  • Contribute to a proactive, user-first support culture focused on reliable workplace technology.
  • hirify.global promotes equal opportunities, professional development, flexibility, and an inclusive workplace.

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