Sr Technical Engineer

Location: Mexico City, Mexico

Company

hirify.global connects technology vendors, partners, and businesses through a global IT ecosystem and its hirify.global Xvantage digital platform.

What you will do

• Troubleshoot and resolve advanced issues across Azure and AWS services.
• Support hybrid, multi-cloud, on-premises, and ERP-integrated environments.
• Lead critical incident response, bridge calls, service restoration, and root cause analysis.
• Diagnose outages, performance issues, and configuration errors using monitoring tools and logs.
• Troubleshoot ERP and SAP integrations to maintain stable data flows and operations.
• Collaborate with Engineering, Product, ERP, and vendor teams; maintain documentation and mentor junior engineers.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, or an equivalent field.
• 5+ years of experience in cloud support engineering, technical support, cloud operations, or SRE-adjacent roles.
• Experience troubleshooting SaaS-based cloud solutions and APIs.
• Solid SQL and database knowledge, including Apache, IIS, MySQL, MSSQL, and PostgreSQL.
• Strong understanding of ITIL Incident, Problem, Change, and RCA processes.
• Exceptional communication skills and the ability to work in fast-paced, global, high-pressure environments.

Nice to have

• PowerShell or Python scripting; Bash is a plus.
• Experience with Datadog, Zabbix, Azure Monitor, or CloudWatch.
• SAP BRIM, SAP FICO, Infrastructure as Code, Terraform, CloudFormation, Docker, or Kubernetes experience.
• Azure, AWS, or ITIL certifications; Microsoft 365 and Entra ID enterprise experience.
• Cloud cost optimization experience and fluency in Spanish, German, Portuguese, Italian, French, or English.

Culture & Benefits

• Work with cloud, ERP, and other technologies supporting customers worldwide.
• Collaborate with diverse cross-functional and vendor teams.
• Access career development opportunities at global scale.
• Contribute to resilient, future-ready platforms and customer-focused support improvements.